Shipping & Returns
SHIPPING AND DELIVERY
Shipping usually takes place within 1–3 working days after receipt of payment for prefabricated products. For custom-made products, it usually takes 7–10 working days.
Shipping costs are based on weight and delivery address and are clearly displayed during the ordering process. Delivery is carried out by Swiss Post. The shipping risk for uninsured shipments lies with the buyer.
For orders over CHF 250, shipping within Switzerland is free of charge. Otherwise, shipping and packaging for orders is CHF 9.
We currently deliver exclusively within Switzerland.
Self-collection from our shop in Neudorf LU is possible by arrangement.
SHIPPING AND DELIVERY
All prices are quoted in Swiss francs (CHF). Payment can be made via:
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Credit card
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Twint
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Prepayment
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Invoice (payable within 10 days)
Until full payment has been received, the goods remain the property of Room of Elisheva.
DEFECTS AND RETURNS
Please check your delivery immediately upon receipt. Any defects must be reported in writing within 3 days. In the event of justified complaints, we will endeavour to find a fair solution (replacement, credit note or refund).
Custom-made items are excluded from the right of return.
WITHDRAWAL & CANCELLATION
You have the right to cancel your order within 14 days without giving a reason – except for custom-made products. Please send us a quick email with your request. Returns are at your expense and risk.